Return & Refund Policy

Return & Warranty Policy

At LUXIFIBRE PTY LTD, we take pride in providing high-quality hair care products and devices designed to deliver excellent results. Customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, or issues may arise. To ensure you have peace of mind, we offer a 30-day return policy along with a 1-year warranty on all items purchased directly from us.

This document outlines the conditions and process for returning an item, as well as details regarding warranty claims for faulty or defective products. Please read the following carefully to understand your rights and obligations.

30-Day Return Policy

You have the right to return any product purchased from LUXIFIBRE PTY LTD within 30 days of receiving the goods. To qualify for a return and refund, the product must meet the following conditions:

Conditions for Return:

Original Condition: The product must be returned in the exact condition you received it. This includes all original packaging, accessories, instruction manuals, and protective materials.
Unused & Unopened: The product must be unused, unopened, and free from any damage, marks, or signs of wear.
Buyer Responsible for Return Shipping: Return postage costs are the responsibility of the buyer. We do not cover return shipping expenses, and these are non-refundable.

Non-Eligible Returns:

Products that are used, damaged, or missing original packaging and accessories will not be accepted for return.
For hygiene reasons, opened consumable products such as hair fibers or shampoos cannot be returned if the seal has been broken.

Return Process:

Contact Us First: Please email luxifibremanagement@gmail.com with your order number and reason for return.
Receive Return Instructions: Our customer service team will provide you with return instructions and the return address.
Ship to Our Warehouse: The item must be sent back to our warehouse at:

LUXIFIBRE PTY LTD
Suite 28/2 Portrush Rd,
Payneham, Adelaide,
South Australia 5070, Australia.
Inspection and Refund: Once we receive the returned item, it will be inspected to ensure it meets our return criteria. If approved, a full refund will be processed to your original payment method. Refunds typically take 3-5 business days to appear, depending on your bank.

Important Return Notes:

We highly recommend using a trackable shipping method when returning items to ensure it arrives safely.
LUXIFIBRE PTY LTD is not responsible for items lost or damaged during return transit.
Items returned without prior communication may be rejected.

1-Year Warranty Policy

All products purchased from LUXIFIBRE PTY LTD come with a 1-year limited warranty from the date of purchase. We stand by the quality and durability of our products and are committed to addressing any manufacturing defects or faults.

Warranty Coverage Includes:

Manufacturing defects in materials or workmanship.
Electrical or mechanical failures not caused by misuse.
Faults arising under normal product use as intended.

Warranty Exclusions:

The following are not covered under warranty:

Damage caused by misuse, abuse, mishandling, or neglect.
Cosmetic damages such as scratches, dents, or wear and tear.
Damages resulting from unauthorized repairs or modifications.
Products that have been used contrary to their intended purpose.
Consumable items like hair fibers or opened liquids unless they are found to be defective upon arrival.

Warranty Claim Process:

Contact Us: Email luxifibremanagement@gmail.com with your order number, a clear description of the issue, and include photos or videos if applicable.
Assessment: Our team will assess the claim and may request additional information or evidence of the fault.
Return if Required: In some cases, we may ask you to return the faulty product to us for inspection.
Resolution: Once your warranty claim is approved, we will offer a repair, replacement, or refund depending on the nature of the fault and product availability. We will cover shipping costs for approved warranty replacements.

Important Warranty Notes:

Warranty is valid only to the original purchaser and is non-transferable.
Proof of purchase (receipt or order confirmation) is required to process all warranty claims.
Warranty claims must be made within 12 months from the date of purchase.

Contact Information:

For any inquiries regarding returns or warranty claims, please contact our customer service team via:

LUXIFIBRE PTY LTD
Suite 28/2 Portrush Rd, Payneham,
Adelaide, South Australia 5070, Australia
Email: luxifibremanagement@gmail.com

We are here to assist you and aim to make every experience with LUXIFIBRE a positive one. Your satisfaction is important to us, and we will do our best to resolve any issues promptly and professionally.